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GoodGoogle star 1Google star 2Google star 3Google star 4.0.6Google star 53.6295 reviews
3.6Google star 1Google star 2Google star 3Google star 4.0.6Google star 5
Good295 reviews
GoodFacebook star 1Facebook star 2Facebook star 3Facebook star 4Facebook star 54.21101 reviews
4.2Facebook star 1Facebook star 2Facebook star 3Facebook star 4Facebook star 5
Good1101 reviews
Below averageTripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 52.01 reviews
2.0Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Below average1 reviews
Below averageYelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 52.183 reviews
2.1Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5
Below average83 reviews
AverageTrustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 53.02 reviews
3.0Trustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 5
Average2 reviews
GoodAngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 53.97 reviews
3.9AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5
Good7 reviews
Posted on Yelp Yelp
Toni E. profile picture
Toni E.
11 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
RUDE and UNPROFESSIONAL! I would never go back in this store. I waited 20 minutes for help when there was only one other customer in the store and 3 employees that I saw. When the "only person who could answer questions" approached me he was rude and unprofessional! terrible!!!

Owner's reply
You were told I was with a customer. We were short staffed today. I introduce myself and explained that I was finishing up a $2000 sale after which I came over and expressed that we appreciated you being patient and then proceeded to help you. You didn’t like anything I had to say you were rude, dismissive, and interruptive and walked out on me. not to mention, I gave you contacts for our fireplace, specialist our plumber, and myself, and told you that all we needed was pictures and dimensions of the fireplace to help narrow down the options that would work for your fireplace as well as the fact that we had a sale going on currently.
Posted on Google Google
Mike Carr profile picture
Mike Carr
27 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
This is my go-to store for rubs, sauces and grilling supplies for the past 15 years. The friendly staff at SnF have not disappointed me and is more than willing to provide advice when I have questions. If you have never been there, I strongly suggest you give them a visit!

Owner's reply
Thank you, Mike! We’re so glad to be your go-to store for all these years. Your support means the world to us. We look forward to helping with all your future grilling adventures! Jim Cattey
Posted on Google Google
Ryan Merritt profile picture
Ryan Merritt
15 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Best BBQ shop around by far! Staff was super knowledgeable and enthusiastic about answering my questions. Grills I could afford and some I couldn't. Plus, the biggest selection of seasonings I've ever seen! I will definitely go back.

Owner's reply
Thanks, Ryan! We're thrilled you enjoyed our selection and service. It's great to hear you found our team helpful and our variety impressive. Looking forward to seeing you back for more BBQ goodness! Jim Cattey
Posted on Yelp Yelp
Debbie P. profile picture
Debbie P.
13 July 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
The experience was amazing!! They have possibly all that you can think of at Smoke 'n Fire!!!! Between every spice, every piece of equipment, and a plethora of knowledge for smoking and grilling!!! If I had to give you some advice; give yourself some time to look at everything and take time to look at it all!!! Meet the owners, Jim and Joan ask them for their advice about smoking and grilling!!! Such a great place to find amazing items to cook with and share with your family and friends!!!!!
Posted on Facebook Facebook
Marsha Anderton profile picture
Marsha Anderton
2 July 2026
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
We love Smoke N Fire! My husband goes for the cookers, rubs and wood pellets. I love the oils, sauces, seasonings and wood fire accessories. I also like supporting local family owned businesses.
Posted on Google Google
Brian Broste profile picture
Brian Broste
30 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Extremely knowledgeable and friendly people! Love the wide range of products!!

Owner's reply
Thank you so much, Brian! We're thrilled you enjoyed our service and product range—your kind words mean a lot to us. Hope to see you again soon! 😊 Jim Cattey
Posted on Yelp Yelp
Brian B. profile picture
Brian B.
30 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
I can not say enough about this great store! A lot of great grilling and smoking choices, not to mention piles of accessories and fireplaces!!
Posted on Facebook Facebook
Nathaniel Lowder profile picture
Nathaniel Lowder
26 June 2026
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Loyal, honest, and hard working family.

Owner's reply
Thanks. A big thanks!
Posted on Facebook Facebook
Police Athletic League of Kansas City Kansas profile picture
Police Athletic League of Kansas City Kansas
25 June 2026
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Smoke ‘n’ Fire has been supportive of the PAL KCK since the very beginning! They have generously donated their time and auction items to our fundraisers, often times multiple items. They are always thinking of how they can help - and they show up to all our events. A true partner!

Owner's reply
Thanks PAL.
Posted on Facebook Facebook
Tess Hawes profile picture
Tess Hawes
25 June 2026
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Smoke ‘n’ Fire has fantastic customer service and amazing inventory for sale! If you’re in the market for anything bbq related (and more!!) you need to check it out! Highly recommend!!

Owner's reply
Thank you very much!
Posted on Google Google
Darren Rawie profile picture
Darren Rawie
24 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Went there looking for a new smoker they had a wide selection and after describing my needs they matched me up with the perfect set up!! Along with the wide selection of rubs and sauces it’s my new go to for all my BBQ needs!!!

Owner's reply
Thank you, Darren! We're thrilled you found the perfect smoker and love our selection. Can't wait to see you again for more BBQ essentials! 🍖🔥 Jim Cattey
Posted on Google Google
John Jones profile picture
John Jones
24 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very good selection of BBQ spices and friendly staff.

Owner's reply
Thank you, John! We're thrilled you enjoyed our BBQ spice selection and found the team friendly. 😊 Your feedback fuels our passion for keeping things top-notch. Hope to see you again soon! Jim Cattey
Posted on Yelp Yelp
Lee F. profile picture
Lee F.
24 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Love this business. They gave me a great deal and follow up service on my amazing "Halo" pellet grill. Great family business. Their knowledge of their products is just what you hope for
Posted on Yelp Yelp
Darren R. profile picture
Darren R.
24 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Wide selection of everything that has to do with grilling!!! It's my go to for rubs and pellets for my smoker!! Very friendly and helpful staff!!!
Posted on Google Google
Caleb Davis profile picture
Caleb Davis
23 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really awesome store and the owners really know their stuff! Very knowledgeable and customer service! Ask for Sam, he'll get you anything you need for any Grill needs.

Owner's reply
Thank you, Caleb! We're thrilled you had a great experience. Sam is indeed fantastic, and we’ll pass along your kind words. Let us know if you need anything more for your grill adventures! Jim Cattey
Posted on Google Google
Patrick Fox profile picture
Patrick Fox
23 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+1
This is deffently your one stop destination for all your BBQ needs! I stopped in here looking for a new BBQ. After my salesman helped me narrow it down he offered me free delivery and setup! It was a no brainer! They also have a giant selection of spices and rubs! This store is a must see for any bbq enthusiast.

Owner's reply
Thank you, Patrick! We're so glad you found everything you needed and enjoyed the experience. Happy BBQing, and we hope to see you again soon! 🍖🔥 Jim Cattey
Posted on Facebook Facebook
Patrick Fox profile picture
Patrick Fox
23 June 2026
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
this is always my go to store for all my BBQ needs! By far the most knowledgeable staff and incredible selection of sauces and rubs!

Owner's reply
Thanks!!!
Posted on Google Google
tom alderson profile picture
tom alderson
19 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
wonderful experience got what I needed and they were very helpful

Owner's reply
Thanks, Tom! We're glad you had a wonderful experience and found what you needed. Our goal is always to be as helpful as possible. Hope to see you again soon! Jim Cattey
Posted on Google Google
Jeff Draper profile picture
Jeff Draper
19 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Friendly staff, they have large varieties of sauces and rubs. Grilling supplies are good quality stuff too! Love this place but my banker says I should not visit often lol

Owner's reply
Thank you, Jeff! We're thrilled you enjoy our variety and quality. Your kind words mean a lot—hopefully, your banker lets you swing by again soon! 😊 Jim Cattey
Posted on Google Google
Chuck Heldstab profile picture
Chuck Heldstab
18 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Knowledgeable and everything I needed for a successful BBQ party

Owner's reply
Thank you, Chuck! We're thrilled to hear we contributed to your BBQ success. Let us know if you ever need more help or tips! 🔥🍖 Jim Cattey
Posted on Google Google
Mary Blank profile picture
Mary Blank
18 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
the owners are so honest and have gone to great steps to make sure customers are satisfied with them and their service!!

Owner's reply
Thank you, Mary! We're thrilled to hear your feedback and are committed to continuing our high standards of service. Your satisfaction is our priority! Jim Cattey
Posted on Google Google
JosB Salgado profile picture
JosB Salgado
17 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
great Store, amazing deals

Owner's reply
Thank you, JosB! We're so pleased you enjoyed the store and our deals. Your support means a lot! 😊 Jim Cattey
Posted on Trustindex Trustindex
Jason profile picture
Jason
14 June 2026
Trustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 5Trustindex verifies that the original source of the review is Trustindex.
Don’t trust they’ll do right by a warranty Between Samuel and Jim they want to keep blaming Napoleon Grill Nothing seems to get done fast at all. I have a crew that’s been down for sometime and they filed the Warranty Parts two weeks ago can’t give me a Warranty number or blaming in the manufacturer that they can’t get stuff shipped from Canada to the United States in a timely fashion same story they gave me about the cover when I first bought the grill that had a 10 year warranty on it, which is the whole point I spent $2700 on a grill. But they can’t get the parts to fix it and they won’t replace the grill be cautious buying from these people

Owner's reply
We do not control warranty replacement, time frame or for that matter whether the warranty is accepted. Actually, has a 15yr warranty against manufacturer's defects. Some of which may be the case, but it is the manufacturer's prerogative and not guaranteed. Regular wear & tear is not covered but Defect. You do not get a brand-new grill because you want one. We are an intermediary for the warranty process. You lashing out over this is frustrating. We told you that we would let you know when Napoleon responded and that you were welcome to follow up. Jim Cattey
Posted on Yelp Yelp
Bruce B. profile picture
Bruce B.
5 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Bought a Weber Q grill and cover. Cover did not fit, too short when compared to specs. Owner requested photo with measurements and was to contact Weber rep and request a new cover. Nothing happened. I was blown off with no apology of course of action. Very poor customer service. Would not buy from them again.

Owner's reply
That is how Weber makes the cover. We do not make the cover. We sell custom covers which start around $200ish. We replaced the cover and realized they are all the same. We explained this to you. Jim Cattey
Posted on Tripadvisor Tripadvisor
Bruce B profile picture
Bruce B
3 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Poor Customer Service Bought a Weber Q grill and cover. Cover did not fit, too short when compared to specs. Owner requested photo with measurements and was to contact Weber rep and request a new cover. Nothing happened. I was blown off with no apology of course of action. Very poor customer service. Would not buy from them again.
Posted on Tripadvisor Tripadvisor
Bruce B profile picture
Bruce B
3 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Poor Customer Service Bought a Weber Q grill and cover. Cover did not fit, too short when compared to specs. Owner requested photo with measurements and was to contact Weber rep and request a new cover. Nothing happened. I was blown off with no apology of course of action. Very poor customer service. Would not buy from them again.
Posted on Yelp Yelp
Chester S. profile picture
Chester S.
6 February 2025
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Love Smoke n Fire. KC's BBQ Equipment heaven. Whenever l need a special BBQ tool, they have the biggest selection in town. I needed a good pair of grill tongs, and they had about 25-30 different ones to pick from. Also needed meat rubs - they had about 35, & BBQ sauce - they had about 100. I enjoy just walking through the store. They have items I never knew existed, & found l really need.
Posted on Yelp Yelp
Beth D. profile picture
Beth D.
24 November 2024
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
An amazing store! Even more amazing owners!! They've got all your grilling needs covered. Check them out if you haven't already.

Owner's reply
Thank you!!
Posted on Yelp Yelp
Jeff L. profile picture
Jeff L.
15 October 2024
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
OK, it's a little on the course side but a very unique comprehensive selection. Anything you want for grilling not a location where you just drive-by have to look for it. That's OK if you're dedicated.

Owner's reply
We are so very happy you had a great experience and thank you for sharing!!
Posted on Yelp Yelp
Drew L. profile picture
Drew L.
28 September 2024
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
They were very thorough in answering all my questions and made recommendations on what would fit me and my family best. I've had my new grill for a month now and really am enjoying it compared to the past ones I bought at the big box stores. Glad i found this store.

Owner's reply
Make sure to sign up for your free grilling smoking class!!
Posted on Yelp Yelp
Jeff L. profile picture
Jeff L.
25 May 2024
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
Oh my gosh what a selection. Great specialty store. Just an example- several rows of rubs. Well priced and extensive selection of meat thermometers. Everything BBQ you can ever want.

Owner's reply
We are so very happy you had a great experience and thank you for sharing!!
Posted on Yelp Yelp
Samuel C. profile picture
Samuel C.
15 December 2023
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Excellent experience. Loved the cooking class, we got with our grill. Love this place!
Posted on Angie's List Angie's List
Monte P. profile picture
Monte P.
14 December 2023
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
I have been a long time customer at SmokeNFire. I really appreciate their expertise. They have been in the BBQ and Fireplace business forever in Kansas City. I bought a really awesome outdoor fireplace from them. It is nice to be able to go to an actual physical store and talk to someone about BBQ, etc. Highly recommend this family run store.

Owner's reply
Dear Monte, thank you for your loyalty and kind words! We're thrilled that you're pleased with your outdoor fireplace. We greatly value being able to personally interact with our customers. Best, your Team.
Posted on Trustindex Trustindex
Samuel profile picture
Samuel
13 December 2023
Trustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 5Trustindex verifies that the original source of the review is Trustindex.
I love Smoke n Fire Excellent service. Great products

Owner's reply
Dear Samuel, we're thrilled to hear you enjoyed our service and products. Thank you for taking the time to share your positive experience. Your support means a lot to us!
Posted on Facebook Facebook
John Neitzert profile picture
John Neitzert
3 November 2023
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
please read post complete post !! these folks did make this experience right ! sale floor associate was very very helpful, also he let's us know that when we buy 5 Meat church seasonings we would receive the six one free , he was again very helpful. second sales associate very very unfriendly. now we get to cashier I repeated what the first sales associate told us and he said yes he agreed , but when ringing us up he didn't give us the 6 Meat church seasoning free. However he did give us the smallest and cheapest item in our cart free. this pissed me off. Now I didn't go back and make a return on it (as in my heart I want to) . but instead I wanna make sure everyone knows so you also will be aware of this ! Just wanted to add this edit to this post !! These folks at Smoke n fire went out of thier way to may this unfortunate situation a good one again , Thank you Smoke n fire !!

Owner's reply
Dear John, we appreciate your feedback and we're pleased to hear that our team was able to rectify the situation for you. Your satisfaction is our priority. Thanks for choosing us.
Posted on Facebook Facebook
Brooke Donley profile picture
Brooke Donley
10 February 2022
negativenot recommendsTrustindex verifies that the original source of the review is Facebook.
***Update: Jim, the owner, reached out and he will be coming by next week to resolve the situation. I will update once complete*** We have a two way fireplace and were looking for a new fireplace log insert. We worked with Aaron, who let us know that there were only a few choices available due to lack of two way fireplace popularity. He suggested a one way fireplace insert that they had “installed on hundreds of two way fireplaces” and “looks great”. It had removable logs and Aaron suggested we buy two additional logs to hide the box, which we did. When the installer came, he forgot/did not bring the additional logs. This left the back of the fireplace/other side of the two way fireplace to look ridiculous. We called and let them know they forgot the logs and the first person told us we would have to pay an additional installation fee for their mistake- which seems crazy. We called back again as we were not going to pay that and they said we had to come by to pick up the logs as they would not install them. Also, this two way fireplace suggestion looks horrific. I have no idea how hundreds of people would have purchased this and anyone would think this looks good on both sides. I am not sure Aaron has never seen it installed… because I would never recommend it. I am super unhappy with service and final result. I should have listened to other reviews about poor service, poor advice, and poor return policy. Please save yourself the trouble and shop elsewhere.
Posted on Facebook Facebook
Carl Slater profile picture
Carl Slater
31 December 2021
negativenot recommendsTrustindex verifies that the original source of the review is Facebook.
They are great prior to the sale and very helpful. Any issues after the sale and they refuse to even talk with you. I gave them everything they asked for 6 weeks ago and I still haven’t heard from them. Go someplace else if you want a gas fireplace.

Owner's reply
Carl, update: I sent a personal email and your file says you were called that the part was in on Feb 8th.
Posted on Facebook Facebook
Shane Thomas Gardner profile picture
Shane Thomas Gardner
3 August 2021
negativenot recommendsTrustindex verifies that the original source of the review is Facebook.
Myself along with three other different customers just spent 15 minutes waiting for someone to help us only for the guy at the counter to tell us to come back tomorrow. I don’t think so. What a poor way to do business.

Owner's reply
Sorry to hear about your experience, we are short staffed, and that is the day the owner and wife were out for presurgery check up for an eye surgery. We wish that there were Never any extenuating circumstances, and that even cashiers and new employees new all the answers. I apologize!
Posted on Facebook Facebook
Mechelle MeMe Hinton Phenix profile picture
Mechelle MeMe Hinton Phenix
16 March 2021
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
wings, ribs, steak fries

Owner's reply
Dear Mechelle, we're thrilled that you enjoyed our wings, ribs, and steak fries! Thank you for your wonderful review. We hope to serve you again soon!
Posted on Facebook Facebook
Janet Moreland profile picture
Janet Moreland
29 June 2020
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
jimmy Petersen awesome cook. needs his own food network

Owner's reply
Thanks for the recommend Janet!
Posted on Facebook Facebook
Jeremy Hubers profile picture
Jeremy Hubers
22 June 2020
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
The folks at Smoke N Fire went above and beyond my expectations when I bought my grill a couple months ago. They assembled and delivered it within 24 hours of my order even when their normal delivery truck was in the shop! Been putting this Weber to the test and has been great so far. Thanks guys!!

Owner's reply
Thank you for taking the time to give us a shout out!
Posted on Angie's List Angie's List
Mary P. profile picture
Mary P.
15 December 2015
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He is a really nice guy and is always helpful. We are very satisfied with their store and the company.
Posted on Angie's List Angie's List
John M. profile picture
John M.
31 December 2014
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Worst customer service experience of my 50+ years as a consumer. Disrepsectful, arrogant, unwilling to listen to reason or provide proof, would not return phone calls, long wait time in the store, I could go on and on. I was not surprised to find other F's on Angie's list. Over 50% of their Google reviews were 1 or 2 the last time I checked and their average was 2.5. I wish I had checked reviews before I went into the store. It took over two months to resolve the issue and that only occurred after I contacted the manufacturer who arranged the solution. Most of the negative reviews share the same perspective about their service . and attitude toward customers who have a complaint. Buyer beware, these guys belong in the penalty box.
Posted on Angie's List Angie's List
Betty G. profile picture
Betty G.
14 January 2014
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
When he left he left the fireplace on and when I went to turn it off by the remote it would not work. I called the store and he said to turn it off by hand which was very close to the fire and needless to say very hot. When asked about the remote he said to bring it into the store to have it checked out but before I unhooked it to call for instructions. I called several times like he said |and also my daughter called and they said they were busy and would call us back. I waited over a week and called again and she said someone would call right back and to this day no one has ever called. I would say this |is very poor business practice and would never recommend them to anyone. Actually I would do just the opposite. On top of that it would have cost |me another 107.00 to have someone come here again when it goes back to the first visit and the remote. r
Posted on Angie's List Angie's List
Mike S. profile picture
Mike S.
13 September 2013
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
We purchased a gas log insert from them 2-3 years ago and it works fine. We were told at purchase that if we wanted to add a remote starter to the insert would could add easily at any time. In Janurary or 2013, I went to the store and purchased a remote control for the insert. I took it home and plugged it in per their instructions. It did not work. I called them and they said to bring it back to the store for testing. They said it worked and to try using it again. It still did not work. I asked them if they would come out to see what was wrong and they said they would. I asked them if they were going to charge me for this and they said no. They then called back the next day and said they made a mistake and would have to charge me $75.00 on top of the $150.00 for the cost of the remote starter. I told them that was too much considering the cost of the insert was only $225.00. I told them I was going to return the remote. In two days I went to their store to return the remote and they were closed all week for inventory. I returned the following week and was told that they would not take back the remote as they have a two week return policy. I explained that they were closed all of last week and I was unable to return in that time frame. They just said no, I asked to speak to the manager and he was even more unreasonable than his employee that said no. I left the remote with them and said I was going to refuse to pay the credit card charge and file a formal dispute with the credit card company. They said" Well if thats the way you want to handle it" I said "No what I want is for you to issue credit. They just turned their backs on me. I will never buy anything from them again.
Posted on Angie's List Angie's List
Mike S. profile picture
Mike S.
12 September 2013
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
We purchased a gas log insert from them 2-3 years ago and it works fine. We were told at purchase that if we wanted to add a remote starter to the insert would could add easily at any time. In Janurary or 2013, I went to the store and purchased a remote control for the insert. I took it home and plugged it in per their instructions. It did not work. I called them and they said to bring it back to the store for testing. They said it worked and to try using it again. It still did not work. I asked them if they would come out to see what was wrong and they said they would. I asked them if they were going to charge me for this and they said no. They then called back the next day and said they made a mistake and would have to charge me $75.00 on top of the $150.00 for the cost of the remote starter. I told them that was too much considering the cost of the insert was only $225.00. I told them I was going to return the remote. In two days I went to their store to return the remote and they were closed all week for inventory. I returned the following week and was told that they would not take back the remote as they have a two week return policy. I explained that they were closed all of last week and I was unable to return in that time frame. They just said no, I asked to speak to the manager and he was even more unreasonable than his employee that said no. I left the remote with them and said I was going to refuse to pay the credit card charge and file a formal dispute with the credit card company. They said" Well if thats the way you want to handle it" I said "No what I want is for you to issue credit. They just turned their backs on me. I will never buy anything from them again.
Posted on Angie's List Angie's List
Bill B. profile picture
Bill B.
3 September 2013
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
9/3/2013 What goes on behind closed doors at Smoke n Fire will surprise you. The family owned store comes off as a nice upscale neighborhood BBQ supply store. But the owners treat their hourly employees with such disdain that it is disgusting to listen the stories. Have you ever noticed that they constantly have a help wanted sign up, well it's because they can't keep any good help. The owners of this store are Jewish but the way they treat their non-family employees you would think that the family is Nazi's. It's really that bad folks I'm not kidding. The owners have absolutly no tact with their interpersonal skills, the female owner drops f-bombs in every sentence when dealing with the hourly help as she constantly is belittling them. When I over heard how she treats the hourly help it absolutly disgusted me. So so sad that she thinks that she is so entitled and can treat people so wrong. I can't spend my hard earned money at a store that treats their employees so wrong. Someone needs to call the Kansas Human Rights Commission about this. These folks are begging for a law suit against them and they have gotten away with it for so long that they are too ignorant to realize what could happen.
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Marjorie P. profile picture
Marjorie P.
18 June 2013
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They've been very nice to work with. They had the best price for what I wanted. I was really impressed with them. They have a fantastic store and fantastic service. They will be back around the 10th to install the system.
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Katrina K. profile picture
Katrina K.
11 March 2011
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They were very punctual, very quick and it was done within just a few minutes. It was a positive experience overall.
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Denise D. profile picture
Denise D.
21 January 2011
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They really knew what they were taking about but they didn't sell the product that we needed. They said we could convert it but if it got too hot it could catch on fire because we have a 100-year-old Victorian. They have gas fireplaces and gas logs. It is a very, very busy place and we had to wait a long time to talk to them. The store was packed. I would suggest that people go on a weekday. We went on a Saturday during the Christmas season. They were wonderful.
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BILL D. profile picture
BILL D.
19 February 2007
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Cannot seem to get out here to install. Numerous installation dates. Something always missing.
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 profile picture
20 January 2004
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THESE PEOPLE ARE GREAT. THE OWNER CAME TO MY HOME AFTER HOURS TO INSTALL A GAS FIREPLACE FOR US ON A SPECIAL OCCASION. THEIR WORK IS AWESOME.

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